Shipping Policy

1. Overview

This Shipping & Delivery Policy (“Policy”) sets out the terms governing the manner in which pickup and delivery of items purchased through swapot.com are arranged, charged, and performed. This Policy is to be read together with the Terms & Conditions and the Refund Policy. In the event of any conflict or inconsistency between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail.

2. Delivery Area

Pickup and delivery services are currently provided exclusively within the city of Lahore.

3. Delivery Charges

Delivery charges are levied separately from, and are not included within, the listing price or the booking amount. Each delivery charge is determined on an individual basis, having regard to the specific pickup and delivery locations applicable to that item; no fixed rate card or maximum charge applies. The applicable delivery charge shall be confirmed following booking, and no delivery shall be scheduled unless and until the buyer has agreed to such charge.

4. Scheduling and Timing

Swapot shall endeavour to effect delivery within three (3) working days of booking. This timeframe may be extended where necessitated by circumstances beyond Swapot’s reasonable control, including but not limited to seller unavailability and similar delays; accordingly, this period constitutes a target and not a guaranteed delivery window. Business hours for the purposes of this Policy are Monday to Saturday, 10:00 AM to 6:00 PM, excluding Sundays and public holidays (as defined in Section 3 of the Refund Policy).

5. Manner of Delivery

Items are delivered by Swapot’s delivery partner. Prior to handover, the condition of the item shall be checked to confirm conformity with the applicable listing and condition report. Swapot reserves the right to vary its internal arrangements from time to time, including as to the personnel responsible for driving, checking condition, or collecting payment; no such variation shall affect the buyer’s experience or the accept/refuse procedure set out in Section 6, which shall apply consistently regardless of such internal arrangements.

6. Inspection at Delivery

The buyer may inspect the item prior to it being unloaded or handed over. Where the item conforms to the listing, the buyer shall pay the remaining balance. Where it does not conform, the provisions of the Refund Policy shall apply.

7. Refused Deliveries

An item refused at delivery shall be returned on the same trip. Where delivery cannot be completed because the buyer is unavailable or not ready to accept the item, such circumstance shall constitute a final outcome and not a first attempt: the order shall be cancelled immediately, and the booking amount shall be withheld and treated in the same manner as a change of mind under the Refund Policy. The buyer may thereafter elect to book the item again through the Site, such booking to constitute a wholly new and independent purchase requiring payment of a fresh booking amount in full.

8. Limitation of Liability

8.1 Swapot’s role under this Policy is limited to arranging and coordinating the pickup and delivery of items purchased through the Site; Swapot does not itself own, warehouse, or transport items other than through its delivery partner.

8.2 To the fullest extent permitted by applicable law, Swapot shall not be liable for any indirect, incidental, special, or consequential loss — including loss of profit, loss of opportunity, or loss of data — arising out of or in connection with a delayed, rescheduled, or otherwise disrupted delivery.

8.3 Nothing in this Section 8 excludes or limits Swapot’s liability for fraud, gross negligence, death or personal injury caused by Swapot’s negligence, or any other liability which cannot lawfully be excluded or limited under the laws of Pakistan.

8.4 Subject to Section 8.3, Swapot’s aggregate liability arising out of or in connection with this Policy shall not exceed the delivery charge paid in respect of the relevant delivery. This Section 8 operates alongside, and does not narrow, the general limitation of liability in Section 8 of the Terms & Conditions.

9. Changes to This Policy

Swapot reserves the right to amend this Policy from time to time.

10. Contact Us

Email: contact@swapot.com. For telephone support, please refer to the customer support number published on our website.