Frequently Asked Questions

You reserve it with a small booking amount, then inspect it yourself at delivery before paying the remaining balance.

All photos are of the actual item. You can also inspect it in person at delivery before paying the rest.

Send us photos of the mismatch. We review within 4 hours and refund your full booking amount if it's confirmed.

Yes. We only earn a commission once your item sells.

You get a written agreement and a security cheque at pickup. You return the cheque after payment is confirmed. You're paid within 24 hours of successful delivery.

We suggest one based on similar sales, but the final call is yours.

Structural, functional and cosmetic condition, plus any defects found during inspection.

A partial payment that secures the item. The remaining balance is paid on delivery.

Within 24 hours of a successful delivery, once payment is collected from the buyer.

Bank transfer currently. NayaPay Wallet is not live yet.

No. It's charged separately and confirmed after you reserve, based on both the seller's and buyer's locations.

Yes, if it doesn't match the listing.

Send photos of the issue. We review within 4 hours and refund in full if confirmed, or keep it if the issue was already disclosed.

It goes straight back to the seller on the same trip. We never take possession of it separately.

PKR 10,000–24,999: 20% · PKR 25,000–49,999: 15% · PKR 50,000–99,999: 12.5% · PKR 100,000+: 10%.

After delivery and full payment. Our partner KaamKrew contacts you directly to schedule it.

No. Your details are only used by Swapot to coordinate inspection, pickup and delivery.

Yes. Swapot is operated by Swapot PVT Ltd, a private limited company registered with SECP, with a real office at 436-M, Model Town Extension, Lahore. You're welcome to visit in person if that would help.

Monday to Saturday, 10am–6pm. Messages sent outside these hours, including Sundays, are picked up the next working day. Response and review times elsewhere on the site are counted from when we're actually open.